Washing machine failed after 3 washes. This was in November 2019. After contacting them about problem, they said they would send a repair man out. Repair man said part that was needed was not even in Australia.
Christmas without a washing machine, numerous phone and email contacting achieved nothing. Raised a paypal complaint. Kogan wanted that removed. No way. Expected to package up machine, packaging was thrown away when machine was installed. Finally in February 2020 they picked up the machine and refunded our money. I bought a GE washing machine, no problems with it. Appliances on Line were fantastic. I will never ever buy from Kogan again. The treatment we received from them was disgusting.