Needed to return an item that wasn't represented well in the on-line website description. Metrostyle kept my $12.99 S&H fee AND charged me $7.50 to return the item, losing over $20.00 on the transaction... and it was THEIR FAULT in the first place! Additionally, my credit took nearly a month to be credited to my card! Very, very poor customer service! This was my first and LAST shopping experience with Metrostyle!