Joy J.

Bought tickets on Mother's Day for my husband, kids, mom and I to see a movie. Purchase went fine. Got to the theater and the app said I had not purchased tickets and then started asking for a password that I couldn't figure out. Had to by the tickets again for a later show at the theater. I confirmed that Fandango had charged my credit card but I was never able to access the tickets. Contacted Fandango but since it was outside the 2 hour before showing window I was told they could do nothing for me. I emailed my complaint to the company and received an email that it would be forwarded to corporate. 2 days later I received an email saying since they hadn't heard from me hey were closing the issue. After numerous emails back and forth for 4 months trying to get some kind of reasonable response I finally got an email that said since it wasn't 2 hours before the show they could do nothing for me. Terrible customer service.