Joy D.

I got the Ma Cherie Cafe Satchel with the matching adorable dog wallet. I have a variety of handbags and this was my first AND LAST Kate Spade! I thought it was so unique and reminded me of a little Parisian cafe. I carried it for less than a month, had little more than the wallet in it so it wasnt heavy or anywhere near full, and one morning the shoulder strap just broke off. I am very careful with everything I own and am not hard on anything. A tiny metal piece had actually broken, so there was no way to reattach it! That night, we brought it back to the store we had purchased it from and they initially filled out paperwork and said they would send it off to Kate Spade for repairs and it should be back in 6-8 weeks. A couple of days later, the store called with an apology, stating that Kate Spade doesnt repair any of their bags! All the other brands that store carries do repairs, and Kate Spade is the only one that doesnt! What a huge disappointment! The store gave us a full refund for the defective product, but I still want to warn others not to bother with a Kate Spade purchase!