joyce s.

I ordered 3 wigs. Two were the wrong color
BNY insisted the error was mine but I am certain of what I ordered. They must have substituted these for out of stock items.
When I complained, I was told I could return the wrong wigs, but was NOT ADVISED in advance that they would charge a 20% restocking fee
So I spent over $6 in shipping back the wigs sent in error and lost another $7.20 in restocking.
When I called to complain, the management was implacable
I wrote a negative review and when I tried to submit it, I kept getting messages like "are you sure you want to submit a negative review?"
No matter how many times I tried, my entry was rejected due to "wrong password" "didn't check Captcha " or some other nonsense.
When I applied to reset my password, the entire screen was "lost" so I am writing this again.