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I ordered gourmet soft pretzels as a treat for my office. The package was delivered to my closed, municipal office on a Saturday night and sat outside - in the snow - until Monday morning. The pretzels were freezing and damp when I finally looked inside the box. To Eastern Standard's credit, they immediately issued me a refund and a letter when I complained via email.
I can't really comment on the product since it sat around outside too long to be fresh. The company should have issued special instructions to FedEx.
Customer support was excellent.
Joyce O.'s review of Eastern Standard Provisions earned a Very Helpful vote
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Placed an order as always for the holiday. Tried to reach them to fix something. No phone. No...
Terrible customer service as they will not answer the phone and take forever to respond to chat....
