I have bought many earrings from this company in the past. After the third time of ordering, my earrings would be broken, bent, and the quality went downhill. I stood loyal to this company because I do like to give people the benefit of the doubt. The latest pair of earrings I ordered were threader earrings with swarovski crystals, well long story short, they charged my account almost immediately and I waited and I waited and I waited and never received my shipment. No email with a tracking number, and no information. I sent them 3 emails and was told that my order was processing, well that was a lie, so after almost eleven days of waiting and threatening them that I would get in touch with the better business bureau, a refund suddenly appeared. I was so furious because they then told me that there was no available stock left. This company cured me, I would never order from them again. They don't even have a legitimate phone number for you to reach them. This company turned out to be a total waste of time! So sad that they could treat their customers this way.