I was invited to a black tie event out of town. I placed an order for some dresses, jewelry, and a clutch. I even called customer service to make sure I would have it in time. The day it was scheduled to arrive, I waited 2 hours beyond the time I was told it would and finally received an email indicating their was a problem at the warehouse and my product was not shipped. I immediately called customer service and demanded to speak to a manager. I was connected to one and was assured I would have replacement product at my hotel the next day which was the date of the event. The next day about noon, I received a second email indicating that my product would not be shipped. I had just enough time to scurry around the very expensive local shops and find a dress which cost me some money. Two days later, I come home from work and there on my doorstep is the package from Rent the Runway. I called customer service once again and received apologies but no action.