Purchased clothing, questionable value, then returned something... well that started it. Got charged about $15 to return items... No where on booklet did it state that, it said free returns, NOT! Angel send me a scripted live chat. Told her I was dissatisfied as I did not see it anywhere posted. I told her I was reporting to BBB and I will protest it with my visa company. She wrote back "thank you for shopping with us and hope to service you in the future" They are sneaky and the clothing not that good. Do not waste your time or money on them. I bet that Angel is a phony name anyway, they do not try to resolve problems, I have a $25 gift card sitting there will not use. They are a scam...