My cat has colitis and so I have to be really careful about the types of food I get for him. Zooplus stocks a good selection of animal food that is grain free and organic. One of the orders I had, never got delivered but when I rang customer service, they sent me out another large bag of cat biscuits straight away. They were very helpful, so unlike some of the other reviews, I found my experience to be a very pleasant one. I also think how you treat customer service staff has a lot to do with the service you get back. If you're not happy with the service, ask for a manager and I am sure that would help you get your issue solved. I have ordered 3 times from them now and so far, they have been excellent.