Joy c.

I ordered a package that costs about $55 and it never came while my sister who ordered the same thing got her package within 2 days. Now that's fine and all but when I called them a week later after my purchase date they directed me to usps. I called usps who said that they printed a shipping label but never actually got the package. I called forever 21 who appointed me to usps again saying the package left the warehouse. So I called usps again they said they don't have it. I called forever 21 again who then sent me an affidavit to fill out so they can "investigate". I filled it out right away waited a week. I never got confirmation that they even got my affidavit nor did they tell me what was going on. I called again they said they received my affidavit and that it was approved they just never informed me about the process at all and the lady said I would get a refund within 24 hours. I never got my refund so I called again after 3 days they told me I have to wait a whole billing period (a month) to get my money. Which is bs if a returned package takes a week to refund this should not take a month when they already finish investigating. Anyway never got my refund even though I kept calling (which every call wait time is about 20-30 minutes plus the time it takes to explain the situation another 10 minutes plus useless answers and attitude from the person). I had to call my bank to resolve this because forever 21 sucks.