Joy B.

I have been ordering from pet360 for many years, with a few glitches here and there, but nothing like today. I will NEVER order from them again! First multiple emails telling me that my vet has not confirmed the prescriptions, then, after over 25 minute call, including getting their pharmacy to call my vet directly, getting a confirmation call from my vet that they have telephonically approved my prescription I receive another email telling me that if the vet does not approve the prescription w/i 48 hours the order will be cancelled. The order was placed over a WEEK ago. No apologies, no offers of expedited shipping. Follow-up phone call blamed the vet AGAIN. Need to order from a different website and meanwhile go to vet and hope they have samples to keep dog and cat fed till they arrive.