Joy A.

Please do not use 3rd party booking and not this one for sure. Always go directly to the site you want to book with. If you want to fly with Southwest or whatever airline go to their site. If you want to reserve a car from Budget go directly to the Budget site. My sister passed and I had to book a emergency flight and reserved a car rental. So I booked through One Travel. It just so happened the TSA agent in Vegas failed to give me my ID back so when I arrived at budget rental at O'Hara I could not rent the car because I had no license and that is understood. Well guess what they kept my whole $397 which set me way back. I had to pay for additional transportation to get to my destination which was not cheap. I understand that there is no refund but in this situation which was out of my control they kept all of my $397. I can see if they kept a % to reserve the car but no they kept it all. As if I was not stressed enough to give my sister a proper home going they cut my pockets deep. Once again refrain from using 3rd party booking remember everyone is getting a piece of the pie (your money). R. I. P. dear sister MeChelle. (tear)