Overall I am very satisfied with the service I was provided. I had a challenging leasing agreement where my landlord requires 2 years, which Paul was very honest in telling me up front, and managed my expectations. Paul was able to find me a candidate that met all the requirements. They could use a periodic status update, but don't let this hinder your decision. Anytime I asked for an update, Paul responded with accurate updates. My best advice is talk to him about your needs, Paul is extremely patient and will discuss all of your concerns with you. I've attempted to do what Paul offers on my own and it is not easy, there are all kinds of scammers/fraudulent people out there.