I ALSO have some bad experience, and I think everyone should be alerted about this.(dod_uae): dont deal with them.
One week before souq has presented may mobile mania.
That time I have seen an ipad pro 12.9 inch at 1099 AED as an offer only 3 pieces left.
I ordered the same(one piece) and waited for long time like 6 days.
Everytime i was calling them souq people were telling me that it is going to deliver between 7 to 10 days.
I patiently waited a long time. One day in the night at 10pm one call came telling that order is cancelled.
I was angry to staff and then they told no use they cancelled that order.
First of all, anything that offered by souq is taken from somewhere else( I think you understand what i mean). Normally refurbished one.
Secondly, they do not have any credibility over the materials they deliver
Third, whatever material they have given in offer section are only for attracting the people not for delivery(actually that item does not exist in their hand they just show some ads and attract all people and cheat peoples like this.
Customer_care peolpe are telling that nothing can be done.
Really the waste online service ever seen.
WADI and jado prado are far better than this