josie v.

I purchased a bathroom fan and my contractor indicated that we didn't need it so I contacted Amazon to have it returned. They agree to allow me to return it but I would need to pay a $50 restocking fee due to it being returned after the designated return date. I asked how is it different having to restock the item at a later date - isnt it the same at any point. I spoke to customer service and told them that should I have bought it from Home Depot I wouldn't have had any problem returning it and Home Depot has never charged a restocking fee. The customer service person at Amazon suggested I shop at Home Depot and I think that is good advice. Small wonder Amazon makes billions with every day customer gouging.
Josie