Total SCAM. I purchased what was supposed to be a "refurbished" chair only to receive a filthy & broken chair. I contacted their customer "service" only to be told that the listing on the site did not include lumbar support (the part that was broken in shipping). The customer "service" agent suggested that I simply throw the lumbar support piece out because that wasn't part of the advertised product. Total SCAM company. Avoid at all costs.