Joshua Y.

Just a few days ago my Netflix account was hacked and they changed the email address and password so I couldn't log in anymore. I called Netflix and the situation was (supposed to be) resolved. My account was restored. I changed my password and then added my cell phone number for verification. They told me they never implemented two-step verification like other companies but that I would be ok moving forward.

About an hour and a half ago, I received an email notification that my email has been changed. My email and phone numbers are no longer associated with my account and I can't log in to change or cancel my membership.

I tried to call and because of the virus, they said their call helpline is down and the online live chat keeps kicking off with wait times flip-flopping from 15 min to 45 min to 1 hour back to 20 min and so on. Then they kick-off and I have to redo it.

How is it possible that an internet company even allows the possibility of someone getting into your account and being able to cut off the account holder so easily? MY CREDIT CARD INFORMATION IS ATTACHED TO THIS ACCOUNT.

This is UNACCEPTABLE.

I'm requesting my account be canceled and I'm done with Netflix until they install better security measures. I hope to hear from them soon.