Joshua W.

A terrible experience and their customer service reps don't care. I ordered 5 items in one order. They botched the delivery on 3 items. They sent to the wrong address (sent to billing address instead of shipping address). These are large items and returning things like rugs is very difficult. Wayfair was very helpful in covering the cost of the returns and reshipping. But did nothing to acknowledge the extra effort and challenges I needed to go through to get a 9'x8' rug returned. Then when they delivered a couch their delivery company charged my daughter $150 cash to assemble the couch. Wayfair customer service told me that the standard charge should have been $100 but since it was paid in cash they could do nothing about it - even though this was WAYFAIR's delivery company and not a third party. They suck.