I had heard and read a lot of negative reviews at the same time positive reviews so I had mixed emotions and after some research thought hey let's try it. I wanted a bald/near bald hypo tangerine gecko so I emailed snakes at sunset and received a number to text to see what hypos they had in stock. Well sure enough they had what I was looking for. Ariel was the employee I was told to contact and she answered all my questions and sexed then reserved the hypo for me. Though a response or two was slow for the vast majority she was fast and updated me quickly on my order. Was very pleased with my hypo tangerine. She was the one I was promised and she is very healthy and is tame! My new hot spot for online reptile orders that is for sure!