Joshua S.

It's difficult talking with Koodo assist (a computer) which is pretty much the only way to get a call back. In order to contact them you pretty much have to go through twitter or Facebook to get an immediate response. Which is unprofessional for the customer size and issues that Koodo have had lately. Their community forum has a lot of dissatisfied. If you post something in the forum that a rep doesn't like, such as telling them what they are doing wrong they remove the post or block you from that thread

Cancellation of free Canada wide calling is complete and utter BS and highly unacceptable. It's upsetting that people are just sitting around and letting it happen.

Charging both the most loyal members Koodo has and on top of that, giving terrible deals to new comers and charging them extra money for Canada wide calling is highly unacceptable and they should be held accountable for that.

Lastly, I've been a member since 2016 since I've lived in Canada. Now I'm moving to Rogers in hopes I get better customer service. So far I'm happy with the help they have given me.