I was browsing many different website for engagement rings for my girlfriend and found Brilliant Earth's website. I called the number listed on their site to speak with a representative because this was a very large purchase. I wanted to be sure I was ordering from a reputable website and be sure of all the diamond quality and shipping information prior to pulling the trigger on the purchase. The representative answered all my questions and even gave me additional information I didn't even know to ask about. She was great. Overall a great experience.