Joshua H.

They've declined considerably!

So I got an email from them with a birthday discount, but it was on the wrong date. As a former IT guy, I knew that could definitely be a problem with other customers, so I emailed to point it out to them. I got an email back apologizing and saying that I'd get a 10% discount for my troubles. Then I tried to login to make a purchase the next day and couldn't login. When I emailed about that, it took well over 36 hours to get a response and the person asked what email address it was registered under; I replied, but still didn't get a response. Losing patience, I finally called them. After getting put on hold for some time, the customer service rep told me that my address had been deactivated from their system for over 6 months and that I'd need to use a *DIFFERENT* address (despite the fact that they had no problem sending promotional emails and even said they'd put a 10% discount on a future order on that email address). The guy said he'd give me another 10% discount on top of the other 10% and the 20% for my birthday for my troubles. When I asked how they'd know the new account is me (given the fact that I'd have to create a new email account), the guy hung up on me!

So then I emailed them about it and got a promise of another 10% saying they're sorry, but they shut down accounts for privacy and security purposes and they can't do anything to let me use my email again!

I might add that the English of their customer service reps is very poor; it makes me suspect that they're in some place outside of Europe or the US.

Oh, but the response was immediate when I pointed out that they promised 10 percent in addition to 10 percent in addition to their 20 percent birthday discount! They now claim that it's only 10 percent in addition to claiming that the birthday discount is only 15 percent and not the 20 percent noted in the email!