Well, they respond super fast for me. I email them, and the next day, if not the same day, I get a reply.
The problem I have right now, is that I ordered two things. A $99 pipe bender and a $129 pneumatic planishing hammer.
The first, was supposed to ship in the middle of this month. The other says 28 days at longest.
Well, the first still has not shipped. I emailed them. They did respond, but they said they have yet to get them in. That is an answer and I am cool with that. But, I wish they had given me an idea of why and how long it should take to get them in.
I do this stuff as a hobby. I have no clue hot to use the second thing I ordered. Haha So, it really does not matter when I get it. I just like having an idea.