Joshua G.

Emailed the corporate office our 30 day notice on 1 Feb because we were moving out of state. When we were ready to move on 24 Feb corporate office told us to put our keys in an envelope with our name and address on it and put it in the night deposit slot in our local offices door in Bham since we would be leaving in the evening on a Sunday. We could never get a hold of our local office for anything. NOTHING! EVER!
So we did exactly what the said. Put the keys in an envelope with my wife's name on it and the address of the house and put them in the night deposit slot and it landed on the door mat with 2 more white envelopes. Good to go, Right? Um... not at all. 2 months later we get a call from the corporate office stating that we haven't paid rent in 2 months. At this point I'm just a bit confused why this person is telling me this. So they think we still live there. I spend 30 mins explaining this to the corporate office when she connects me to the local office in Bham. She proceeds to tell me that never received the keys and we never turned them in. I'm aggravated as he'll at this point and I proceed to tell her that I did exactly what was asked and required of me. Then she asked me if I had video or photos of me putting the keys in the night drop and of course I don't. She then told me that there's nothing she can do for me and we didn't return our keys and that we have to pay for the 2 months. I'm in the process of obtaining legal help. HORRIBLE CROOKED AS* COMPANY.