This is totally unacceptable. This lady did not answer to any of my questions. She went by her speed then stopoed and made 30-50 sec breaks and then went again with what she wanted to say, totally unrelated to questions asked. She typed all the fluff that was not related to the situation. For 10 minutes I could not receive any answer. Then she started asking me questions to feel the situation. Overall, big dissapointment. I would not recommend her at all!