josh s.

What a saga it was just to deliver a simple desk. The freight delivery company they used here in southern California was horrible. They never called to schedule delivery, just decided to head out and attempt to show up but then called me after they got lost where I had to spend a half hour giving them turn-by-turn directions.

After all that they didn't even deliver the desk, because I wasn't home since they didn't bother to schedule delivery ahead of time. I specifically instructed them to drop it off at the leasing office of my apartment so they wouldn't have to come out again. I come home to find no package at the office then tell me they would need to charge me $100 to attempt delivery again because I couldn't take their initial surprise delivery.

After a week of going back and forth with the delivery company and finally with Madison, they took care of not charging me $100 for another delivery attempt, which is the only reason I gave them 2 stars. So I finally take delivery of my desk... except only one of the boxes contains parts of my desk in it. I opened the other box and it was the legs to a completely different item (coffee table?).

So here we go back to another round of dealing with customer service and the delivery company to return the random coffee table I got and get the legs to the desk I ordered. I still haven't gotten my whole desk yet, and while in the end I think they'll get everything to me, just... never again. Get a new delivery company, the one they use in the L. A. area at least has been a total pain.

The fees are unbelievable and can easily add up the whole price of another ticket! Avoid and purchase from the venue's box office if at all possible. The only positive about them is that they are trustworthy, but if you are forced to a buy a ticket through them online you will typically get price gouged beyond belief.