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They responded to my review with the same BS they emailed me with. I TRIED to resolve the issue with them before disputing the charge with my bank and they kept telling me the same thing, that I have to refuse the 2nd phone. I told them MANY time in our email exchange that I NEVER GOT THE 2nd PHONE and they NEVER told me that they would look into it. They just kept saying that I needed to refuse the 2nd phone for my refund. How am I supposed to get my refund if they keep making me go in circles? I got fed up after about 3 weeks of emails and disputed the transaction. Keep in mind that I ONLY disputed the transaction for the 2nd phone that was NEVER SHIPPED.
Tip for consumers:
Don't use this site unless you like terrible customer service and an unfair TOS.
FreedomPop has HORRIBLE customer service and they will not refund you anything, even for accidental double orders. I accidentally ordered a phone twice because their website wasn't refreshing. They wouldn't cancel the order and said I needed to refuse the 2nd phone when it ships, then I would get a refund. Well, while I did have 2 tracking numbers, only 1 phone showed up. I never refused the 2nd phone because it didn't come at all! So I disputed the 2nd charge with my bank and they reversed it. In response, FreedomPop canceled my account and banned me from ever opening one with them again. So I am being punished for their lack of communication and lack of proper customer service (I work in customer service management). I have reported them to the BBB, also.
Steer clear of this company. While the service is OK when it works, their customer service and their TOS both need some work to cater to the customer's needs better. The fact that you have to pay an extra $5.99 for good customer service should be a BIG RED FLAG. Customer service should be free to all. This company is a scam.
Josh R.'s review of FreedomPop earned 7 Very Helpful votes
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$#*! freedompop. $#*! them hard. They used to be a worthwhile service, but the last couple of...
I had FreedomPop in 2020. In June 2021 charged began appearing of $8/month. Beginning April 2022...
We apologize if there's been a misunderstanding. Though phone support does come at an additional cost, we do offer 100% free customer support via email and social media. Once a device has shipped, we cannot cancel the order on our end, the device would need to be refused upon delivery for a full refund. If one of the devices did not arrive, a formal request would need to be processed with us directly in order to investigate the discrepancy and issue a refund. Per our terms of service, disputing directly with the bank without contacting us for a resolution does in face result in a terminated account. Again, we truly apologize for the inconvenience experienced with your order.