Got many of orders of in stock Funko pops with no issues, but when receiving one that was destroyed and not during shipping either, they wouldn't replace it even though they still had it in stock and then took forever to refund. At the same time, after months of waiting for 5 different back order items (THAT THEY TOOK MY MONEY FOR UPFRONT BTW!) they got cancelled with no explanation of why? The funny thing is I could just go back on there and order those same items still showing back order. That is a scam in my opinion if they take your money but can't tell you even an estimate of when it will come.