Josh J.

There was problems filing out the forms. I could select the country where my wife resides, but when I tried to select her state it only allowed you to choose states inside the USA even though I had already selected her country. I contacted customer support through the online chat. They said I had to call and ask a representative to fix it. I did. It was annoying because it took a while to make them understand the problem. The rep kept talking over me like he knew what I was referring to when it was obvious he didn't. Eventually he said he understood and said he fixed it. It was never fixed. The documents still show my ex wife as living in Alabama Philippines.

I upgraded to platinum membership because I didn't have time to submit all of the documents myself. My situation isn't identical to everyone else. I explained my situation to the representative over the phone BEFORE paying for platinum. He checked with a superior and said it would be no problem. I paid. I submitted all information requested of me. A few hours later I got an email with instructions on what to do next. Unfortunately the instructions had nothing to do with my situation, which I had already explained to them. I called 4 days in a row but the recording said they had very high call volumes and i could request a call back. I requested a call back but never got one. I tried the online chat too but no one replied. I just needed to know what to do with MY situation. They just sent generic cookie cutter instructions that apply to a perfectly standard divorce. It didn't apply to my situation and I couldn't contact anyone for help.

The platinum service was absolutely wortless to me. As soon as I paid the $299 I could no longer get on touch with anyone. Before I paid it THEY CALLED ME.

Maybe this works if you have a perfectly standard divorce. But I wouldn't recommend it. You can find local attorneys that will do the same thing for around the same price and you can actually get in touch with them.