Josh H.

Ordered products a month ago with expedited delivery for a holiday, so needed products within 4 working days. Their website constantly kept saying there were delays. All my inquiries about refunds for the expedited service I'd paid a significant amount for (International customer here) went ignored. Eventually the products did arrive in full and on time, but their Web tracker is just absolutely terrible.

I bought one of their mystery subscriptions as it has a first timer deal on and thought I'd give it a go (what I got was terrible and I'll never wear... The questions asked and my answers don't relate at all to what I got imo) so I tried cancelling... THERE IS NO CANCEL OPTION.

I thought since there's no cancel option that it'd ask my permission each month and what shipping service I'd like. It doesn't. It will bill you in full each month, and use the same shipping you initially ordered with. The cost of this subscription was meant to be about £10 or so plus postage, but according to my order they've decided to triple the price without warning or confirmation, as well as choosing the ridiculously overpriced expedited shipping option.

Oh and their "easy returns" thing isn't an option either... I out my email address in as requested to find my order... Doesnt work, can't find my order. So I can't return it, I can't cancel it, they are ignoring my communications, I can't call them as the number won't connect. Utter trash, never going with AC again, which is a shame as I used to love their products. Worst shopping experience in my life ever.