Josh E.

Called customer service because I bought this phone yesterday and I tried to activate it and the phone glitched during activation. Customer service put me through a loop of frustrating calls repeating the same things. They had no solution to the problem. They stated that they were waiting on their system to assign me a number. I waited all day 10 am to 7 pm! On the phone with these people. Calls being dropped after an hour and 30 minutes on the phone with these people! I didn't have a phone to call them so I had to drive all the way to my grandparents house to make this call. I called them earlier off the phone I had bought because I downloaded text now and used my wifi to make the call after them trying to trouble shoot it they said I was going to have to call from a working phone. Like wtf! Why do I need a working phone to even hook my phone up. Hours later I arrived to my grandma's house and loop Repeat this process of talking to the rep the manager and the tech guy no one could solve my phone not connecting. After like the 13th call I realized that they were making me repeat the same thing. The same loop. I was so pissed. And they are lucky I didn't hurt anyone. By the time I got off the phone with these people customer service at Walmart was closed and I wasted my day off to return this weak $#*! phone by talking to customer service. I'm down 271 dollars! If they don't accept the return. But I'm still 60 in the hole cause I can't get the month of activation refunded. I can't have another problem like this. I got scammed and I felt like hurting anybody and robbing someone for my financial loss. Basically I'm tired of being a nice person and getting screwed over by company's just like this. Boost mobile isn't any better. We just work and slave for our money and get taken advantage of at the end of they day wether it be taxes, working for someone who doesn't care about you, or when It comes to a company that just give a $#*! about the product that it sells to people. This world is making my heart cold.