Josh B.’s Reviews of LightInTheBox & more

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Wholesale Clothing

3/28/19

Placed an order ************** with over 140 eur worth of goods only to find out the cancelled my order without my consent and without even emailing me about it! I contacted their CS only to be met with a generic response saying my refund will take a few days and to check my rewards/credit? Like what the hell? I wanted MY ORDER not a refund!

*UPDATE* Got my refund. Used my irish card to try it again as i was paying with my old aussie card before. SAME THING HAPPENED. NO notification email, not one form of contact whatsoever and they cancel my order AGAIN.

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LightInTheBox F. – LightInTheBox Rep Over a year old

Dear Customer,
This is supervisor from LightInTheBox.

Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.

I feel sorry for the trouble, please note your order was canceled the same day you've placed because your payment did not fulfill our safety check.

While we're sorry for your frustrating experience, please note you've received a notification on your account.

Even if we understand you may be upset as we did not require your consent for cancelling your order, our Customer's safety comes first and we won't accept any payment transaction we might believe not genuine, as in your case due to the mismatching information between card owner and shipping address.

Thank you very much for your kind support.

If I can do anything else for you, please feel free to contact me and I will do my best to assist you.

I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19435624
Thank you very much.