Joseph W.

On 9/28, I ordered food from Genghis Cohen, in West Hollywood. The food was inedible. Eat24 failed to take appropriate corrective action. They offered only 1/2 a refund, though I could not eat any of the food. I had to contact Chase Credit Card in order to ensure my charge card was fully refunded the $55 for the garbage that was delivered to me. Eat24 should have insisted on a full refund itself. I will never use Eat24 again for that reason. FYI: the steamed dumplings were hard as a rock. The cashew chicken had a weird taste of some cleaning supply. The Mongolian beef was chewy and bland. I told Eat24 the restaurant could come get the food or I'd be happy to send a picture of the food being thrown down the garbage shoot. Still, Eat24 wanted me to pay nearly $30 for food I could not eat at all.