Joseph T.

Marcari was unable to solve My problem from head office to local team members who are not well trained to deal complicated issues. Very poorly handled the issue.
But thank to trustplots.com my voice was heard from mad Bussiness practices. Am in the process of persuading small claim court against both party. Marcari acting irresponsibly by awarding buyer with my goods. I just checked the goods serials numbers and they are currently activated.
All I asked from Marcari since buyer received the wrong order, to please return those items back to sender. Easy as is! Instead Marcari who advertised guaranteed financial safety between buyers and sellers in my case it is false and betrayal. Sprint is billing my business over $2000. 00 because they didn't receive returned ordered. Marcari I believe didn't get a 10% fees took all on me and rewarded the buyer with someone else's goods.
When I was referred to Local team members, they are confused about the whole argument stating that they can't pay me for item that can't be used. Did I asked for money or payment? No! All I want for the item to be returned sender as usual period! But Marcari team members are confused. Here is how Marcari site normally works:
A seller list an item on Marcari site then buyer click and buy it, then funds are withhold with Marcari until item deliver and buyer is satisfied then funds are released to seller. If buyer unhappy with item for any reason and buyer decided to return item, upon buyer request Marcari still withhold funds until buyer returned items to seller then refund is released to buyer. Pretty as it sounds like, in my case buyer was rewarded with my goods and refunded. I lost Marcari site not safe!