Joseph T.

When I buy something from a discount website like this I expect there are the potential for issues. The concept isn't a scam, bulk keys are things that exists and sometimes distributor's will sell them like any old stock in a brick and mortar store, or a large business that bought hundreds of keys to use goes belly up and they get sold in liquidation. This website uses other sellers and aren't directly responsible when something goes wrong. Sometimes these sellers don't know a key was already used before they got the lot. Sometimes they are just nefarious and sell illegitimate keys. I'm not faulting them for the fact that bad keys get sent out. The nature of these this type of business means that it will happen. They offer a buyer protection for just that situation. My problem with this website is how they handle that buyer protection. I bought a key and tried to use it right away only to have issues. I filed a claim with support right then, not even 30 minutes after my initial order. 2 days later I hadn't heard back so I decided to contact support chat to see what kind of response I should expect. They claimed that they could resolve the issues in chat but needed more information. Because I was at work and the computer in question at home my problem is still not resolved. If my situation could be followed up with so quickly why did I have to track them down in the chat to get a solution? When I've paid explicitly for purchase protection and say I have a problem, I should be met with a swift response.

Edit: They did resolve the problem in chat. It took about 10 minutes (if that) but I still maintain my low score. If an issue could be resolved in a chat that quickly then it shouldn't have taken 2 days to get a response to my ticket. All support methods should offer similar levels of quality. I shouldn't have to know to go to that chat rather than the ticket system to get service.