I got scammed too. You have to suck it up, for they will not answer when you email
Support. They do not refund or answer. From now on I will never but a product from TV. I will only but from a reputable source, like Amazon. Future people that are thinking about purchasing this product, don't it is a scam and I am going to report them to the BBB. DO NOT BUT THIS CRAP! SAVE YOUR MONEY.