This is why I am not a customer any longer:
Order placed on 3/1/18
Contacted on 3/5/18 inquiring why the order has not shipped yet. Was told that it would ship that day or the next.
Contacted on 3/7/18 and was told that the suite number was not on the invoice and that is why it hadn't shipped yet. Was told that it would ship that day or the next.
Contacted on 3/9/18 and was told that the product was on back order and it would be a week before it shipped.
This is terrible customer service. Had I been told four days ago that our product was on back order I could have gotten it from a different source. Now I have to wait 3-5 business days for a refund of a thousand dollars and have to find another supplier and pay them. Find a different source for your products, Bulk Apothecary will give you the run around in order to keep you from ordering from a competitor.