Don't follow they're own return policy. Fraudulently charged me when I called to cancel orders PRIOR to the shipping out and order, which according to their policy, means I SHOULD have been granted the refund. When I called customer support, I was greeted with someone who kept saying he was the manager, well he was lying, and finally gave me his manager Cori Evans, who herself told me she saw I called at 10:54pm the night prior to the items being shipped, They were supposed to call me so I can cancel those orders, but naturally that didn't happen. Miraculously, they were willing to refund the $5.00ish and $10 dollar-ish charges, but the $60, $90, and $120 dollar charge I tried to cancel by calling the night before they were sent out, no they cannot be refunded. Plus, I was only a member for one night! I'm sure this must have happened to someone before. If so, please email me, and you could get in on my lawsuit against them for fraudulence, negligence, and in laymen's terms, being scam artists, with very deceptive, lengthy term & conditions you need to MEMORIZE while you read them, or you will get screwed and owe hundreds, if not thousands, within one day or so.. SCAM. Stay far away from this site. Please let me know if you had similar experiences as I am currently, as we speak, having them investigating by 2 different agencies. Cori Evans, the so-called "manager" (of the customer service call center) was even having trouble interpreting the return policy to both me and my mother. If SHE, a manager, cant understand it clearly, how are members supposed to understand it? There was an exception clause that I interpreted as charges will be refunded due to special exceptions on an individual basis, and she said I interpreted it wrong, and told my mom "Sue who you want, and hung up."