Joseph N.

I ordered 2 pair of Infinity Kappa 86cfx 6×8 coaxial speakers. I was a little worried because the majority of the reviews I found are negative. I put my order in around 10pm 12/31/2019 which was late at night. I still received an email from them confirming my order. I was happy considering it was late night on New Year's eve. That Friday I was worried about the time my order was going to process because I hadn't received any tracking information so I called. Once my call was answered I asked if I was able to pay the extra $ to change my shipping to 3 day instead of ground. I was told that if my package hadn't shipped yet that yes I could. He checked on the computer to see where my package was. He came back to the line and said hold please, I'm going to look in the warehouse to find exactly where your package is. 3 minutes later he came back and said sorry sir but you package is already wrapped up in a full pallet waiting to be loaded and he couldn't see my package around the outside. That put my mind at ease that I would have to wait forever for my package. I asked him to send me the tracking # by email when he could. A few minutes after hanging up the phone I got an email from Dan the customer service provider I spoke with detailing the phone call and giving me the tracking information. Today 01/08/2020 my speakers arrived at 11:50am. I opened the box and checked the packaging from Infinity and saw no extra tape or markings that made me think that the speakers maybe B-stock or factory refurbished. Just brand new grade A beauties straight from Infinity to online car stereo to my door at the cheapest price anywhere. Do not believe the bad reviews. Online car stereo is legit and I would no doubt order from them again!