If I could rate them a 0 star, I would! They nearly killed my dog! I took her there for a simple 15-minute procedure that turned into a life or death situation. She now is dealing with a LARGE hole (that cannot be healed) in her chest due to improper plate placement which was not grounded properly during one of the many surgeries she had to undergo to reverse the original 15 minute one. All they could say was "Oops." Oops! Really?! How can that be treated with shrugged shoulders and then act like everything is okay?
The bill after was OUTRAGEOUS too! We were told that we needed to pay it all before we left, or we could not take her home. No option of a payment plan or half down- nothing. Trying to give them one more chance to curve their mistake, we tried to take our dog back to them yesterday for another look over and were turned away by Dr. Steven Graves because we voiced that $600 was a lot for an overnight stay to evaluate and address her wound. He told us that we needed to leave since we voiced our opinion and asked him to at least look at her chest. Nope, we were charged $150 for crossing the threshold and speaking with the vet, which yielded nothing. He then told us we needed to leave since we were not willing to pay for an overnight stay. UNBELIEVABLE! They have NO empathy and lack compassion in ALL aspects.
We are trying to desperately reach Susan Barnes, Steven Graves or someone in the clinic to speak to, and no one will answer our calls, emails or texts.