Did an order and noticed they hadn't logged in my account to perform the actions a week later. Contacted them and then was told that they wouldn't do the service and had failed to contact me to inform me of this. Then I had to threaten to recall payment from the bank to get them to issue a refund.
Basically they didn't want to honor the requirements listed on their website. I'm pretty sure they were fishing to get me to buy another service. I had used them in the past and thought they were great, now it seems they're settling into being scammers.