Josephine J.

Ordered online need to return return 1 item back, website stated there is a shipping cost when using their courier so I send it with a cheaper courier turns out the location of the return address is a warehouse (deliver anything there would need to pay for the warehouse fee which is even more expensive than the product). So I get the package back and talk to A&F staff (online chat)
First staff said will wave the fee
Second staff said the first staff I spoke with will wave a "return fee" but still have to pay for the "courier fee"which there is no such thing as return fee on website.
They only have 1 retail store in the entire city.

They should know if pick other courier to send the package back will have an expensive warehouse fee and didn't even put this info on website. I am sure a lot of people could come across the same situation.

Not recommend.

First time buyer.

Although it there are lots of style, but fit and cutting are sooo bad. It is just ridiculous, never tried on a bathing suit with such bad fit before.