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Joseph H.

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1 Review by Joseph

River Island

  • River Island

“Unacceptable return policy”
5/13/19

WARNING. DO NOT BUY FROM THIS COMPANY.
I purchased a suit and it arrived damaged. The quality is poor as well.
I requested to return the item and was told I will need to pay for returning it. It costs $150 to ship it back with tracking which is what they suggest to do. $95 without tracking number, but they can claim they never received it.
I have emailed them and not heard back yet.
This is unacceptable. Why should I pay for damaged goods?
I hope to hear back from someone soon with a quick resolution.

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