Prior to viewing these reviews I made an order from the site. The customer Service representative barely could speak english during correspondence emails. Unlike the other reviews my order was shipped, and I received a small package from China after 15 days. This package was similar to an envelope and the charms did not include any form of packaging/box/paperwork suggesting that they are likely not real, despite appearing to look alright. They do fit on a pandora bracelet, but i'd recommend ordering from somewhere else to be safe.