Joseph C.

Booked a reservation for my daughter in Jacksonville airport as she had a very early flight. When she arrived at midnight the clerk said there was no record of her reservation and said the hotel was booked even though we had the confirmation number. Every hotel in the area was booked and she had to drive around to find a hotel which charged her a ridiculous rate for one night and she still had to park at the airport. A twenty year old woman driving around inquiring about rooms after midnight was a major concern to me. The Park sleep and Fly number doesn't take calls after business hours, the hotel was useless. When I called both the net day they both blamed each other. The hotel said don't worry she wont be charged as she didn't stay! Park Sleep and Fly said they were sorry but they call fax and email the hotel with the reservations so it was the hotels problem but they refunded me the $15 service fee. Thanks a lot! He initial $150 PS&F rate became over $270 because of there mess up and the stress of driving around after midnight looking for a hotel. (BTW after midnight it is impossible to book online as for that same evening). PS&F deserves a negative Star