Placed and order online on Sunday, Oct. 29 and, within 10 minutes, realized that the light I had just ordered wouldn't work because it was not compatible with mounting on a sloped ceiling. I called the customer service number listed on their website ( not expecting anyone to be there on a Sunday night ) and left a message with my Order number, phone number and explained that the order should be cancelled because of the mounting incompatibility.
On the afternoon of Monday, Oct. 30, 2017 after having received no email response or phone call and no refund to my PayPal, I again called LightsOnline customer service, Option 2 ( Option 1 "to place a new order", Option 2 "about an existing order" ). After a few minutes on hold, the message is played, instructing to "leave a message and someone will get back to you" -- Another message left followed by another email. A few hours later, I again called ( Option 2 ) with the same results. Frustrated, I called and selected Option 1 and was IMMEDIATELY connected to the most rude customer support person who made it sound like she had done me a favor by answering the phone, proclaimed that there were no voicemail messages or emails received regarding my order and, after a few seconds "checking my order" stated that it was in "processing" and couldn't be cancelled.
I was never provided any confirmation that the item was shipped but, on Saturday, Nov. 4, 2017, I received an email from FedEx ( we have delivery email alerts ) stating that the package was scheduled for delivery on Nov. 6. I called FedEx and refused the package before it was delivered and submitted a dispute in PayPal for a refund. LightsOnline received the package back and never initiated a refund to my PayPal account ( I guess they "didn't get' the emails from PayPal either ).
On Saturday, Nov. 18, 2017, fifteen business days after placing the order and trying to cancel it, I finally got my refund -- No thanks to LightsOnline worthless P.O.S. "customer service".
LightsOnline.com does seem to have decent prices and a good selection of fixtures BUT, if you decide to buy from them, make sure you understand in advance that the ONLY assistance you will get from them is to help you buy. After that, you're on your own.