Joseph B.

Everyone, please review the exchange below, it speaks volumes about this unscrupulous, condescending company. Here you have a rep - Laura T - for this criminal enterprise admitting their culpability, but defending not refunding me by saying that I approached the bank and initiated a dispute before reaching out to them. Ergo, by some unfathomable logic, they don't have to refund the money they admittedly defrauded me out of(?!?!).

Btw, the reason I reached out to the bank first is because I received a FRAUD ALERT from the credit card company, which I immediately responded to. You see, without my knowledge (yes, I should keep a sharper eye on my credit charges...) these creeps were charging me $24.95 a month for EIGHTEEN MONTHS! So the very first thing I did was exactly what you would do: call the bank to a) put a stop to the charges, b) find out WHO was doing the charging (I didn't even recognize the charge from 1.5 years before), and then c) reach out to My Perfect Resume.

And that's when the eternal merry-go-round with these swine began. But first, check this out, it's classic (my response to their rep Laura T's initial comment on my first review is on bottom, her response to that immediately below this):

Laura T.
Oct 30,18 12:26PM
Subject: Re: My review of MyPerfectResume
Block user | Report as spam
Thank you for the message, Joseph!

Upon further account evaluation, we are unable to offer you any refunds at this time. Our decision is based on the fact that as a customer, you choose to contact your financial institution before contacting us to provide the refunds to your account. Since these charges were disputed, you will need to contact your bank so they can provide you with the proper resolution. Once your bank intervenes, it is no longer up to us, because the charges were disputed. Our #1 goal is to make sure you're satisfied with our service. If we've fallen short on that for you, we sincerely apologize.

If there's anything else we can do, don't hesitate to get in touch with us.

Joseph B. Wrote: -------------------------
The fact that you conveniently leave out my cancellation instructions dated May 23,2017 just speaks volumes about your duplicity, and how stupid you think people are.

Here's the time stamped text of the email (which you know about, of course, as I have your confirmation of receipt as well):

From:
Sent: May 23,2017 8:28 PM
To: *******@myperfectresume.com
Subject: Subscription cancellation

Good evening,

Please cancel my subscription effective immediately.

Please confirm.

Thank you,

Joseph B

Every single charge since then has been fraudulent, and I will continue to spread the word whenever and wherever possible. As well, I continue to pursue every possible legal remedy available. The wheels of justice may turn slowly, but believe me, they're turning...

People, if any of you have had similar experiences with this evil company, please contact me at *******@gmail.com. There are many, many people out there who have been similarly defrauded (that's what their website is designed to do), and we are putting together a class-action suit. Please join and be part of our efforts to put this unscrupulous business where it belongs: out of business!

Thanks,

Joseph