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Member since March 2019

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1 Review by Joselyn




I was hoping that my order got delivered, but I checked later and it said "CANCELLED". I called and asked them why they didn't send me an email or something to let me know about it so I had to take care of it right away. They said that they didn't think it was safe to email me. But they had emailed me the receipt with the order information. It really bothers me that big companies do things like this. I needed the item at a certain date and now it's impossible!!!! Second time, I called again. They explained the mistake I made when I ordered it the second time. I explained what happened and the lady said that I can't make the order online anymore. I asked if I can leave a review at the end of the call and she said NO. How can't I leave a review? Why??? It makes me think it was because she knew I was not going to leave a good one. Of course not! I didn't have a good experience so why would I give a positive review. I am so upset right now. On top of that, she sounded like I was trying to do something suspicious and that made me more upset. I tried to explain many times what happened so I could purchase the item right away. I kept defending myself because I know I don't have the need to trick or steal from anyone. I am glad I can support myself and never see myself in a situation where I have to steal from anyone. This is my first time buying from staples and what an frustrating experience. I am only buying from this store because I have a giftcard, but next time I will look for better option.

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