Jorge L.

Parcel sent from USA to UK.The driver called to tell me that he had my parcel but needed to pay the charges. I paid immediatelly online got confirmation from DHL about payment. The driver then promised me to be at my place between 2 and 4pm with my parcel. I took half afternoon off to be at home but the driver never showed up. When I tracked the parcel it said that driver attempted delivery but that I was not in. This is a total lie. I called Customer Services they promised to call me back but never did. I called again the following day and first they could not track my parcel. They called me 10 mins later to tell me that they found it but that I needed to collect it from an Internet Cafe!. 25 mins away from my place. I checked the opening hours of the place and they suppose to be open on Saturday until 9pm but when I went there at 1pm it was closed! I paid for an Express Service buy for DHL this means Terrible Service. Use a different currier DHL is using contractors that cannot control and their tracking system is terrible. Btw if you want to leave a complete bad review in their website dont bother. Bad reviews with only one star can only be short. The good one are as long as you can read